At Bella Mobel, our policy is to ensure every customer is delighted with their purchase. Upholding the excellence of our vanity products is of paramount importance. If you find the need to return or exchange your purchase, we are at your service. Please review our Return & Exchange Policy below.
Bella Mobel offers a hassle-free 20-day return and exchange policy. If our products don't meet your expectations:
- Ensure to package the product safely and ship it to our warehouse address.
- The bathroom vanity, mirror and countertop must be unaltered state without any signs of use or wear.
- Ensure the product appears unused and undamaged.
- Orders using Black Friday-related or special discount codes are non-returnable, given the significant markdowns during our annual Black Friday sale. All purchases using these codes are conclusively final.
- To commence a return process, contact our customer service via the contact box on our website. Our devoted customer service will assist you in every way.
Bella Mobel acknowledges the change of heart one might experience. Hence, we allow product exchanges within the initial 20 days of your purchase. However, exchanges aren't possible post the 20-day mark.
Receiving an unintended item is rare but possible. We deeply regret any such inconvenience. Immediately contact our customer service, and we promise to address the issue promptly. In this case, we request you to share detailed photos and videos showing the damage to the product.
- We process refunds to your original method of payment.
- Credit Card: Expect a reflection within 3 to 5 business days.
- Other Payments: Typically, 3 to 5 business days for the refund to appear.
Collection and Return Handling
- For returns, we appreciate an email detailing the concern before initiating any return.
- Post your email, a seamless one-click return option will be provided.
- After receiving the returned product, our team will inspect it.
- On approval, the refund initiates without delay, but allow 7 to 10 business days for its reflection in your account.
- For further queries about our Return & Exchange policy, our customer service team is eager to assist.
Trade Name: Bella Mobel USA LLC
Shipping address: 422 Pendleton Street, Rock Hill, SC 29730
Customer service: +1 (302) 601-2526 or WhatsApp